Job Summary:
NewEdge Advisors (NEA) is a rapidly growing wealth management firm, made up of independent financial advisors that all share the belief that every client is unique and deserves more than ordinary service. Our mission is to give established advisors more time and resources to focus on their clients and practices.? We do this by striving to make our advisors’ challenges our own.? Supporting our advisors is our only success.
We provide independent financial advisors transition support, compliance support, real estate solutions, human resources support, marketing solutions and information technology support so that they can focus their attention where it matters most, their clients. When advisors choose to become independent, many believe that the best way to run their practice efficiently and profitably is through partnership, economies of scale and shared resources. NewEdge Advisors serves this market.?
The ideal candidate will understand the wealth management industry and be willing to operate in a dynamic, fast-paced, customer-driven environment. Outstanding customer service, effective communication, and organizational skills are essential. The role will focus on three key areas:
Duties & Responsibilities:
Business Product Ownership
- Serve as the product owner for the business, maximizing value and working with developers and admins to support NEA’s internal products – primarily Salesforce – communicating business priorities, needs, and decisions, participating in standups, product reviews and sprint planning, and collaborating with teams to ensure the product meets quality standards.
Advisor-facing IT
- Track and manage Advisor requests via the Salesforce case management system.
- Partner with the NEA Transitions team to support onboarding needs of new advisor teams, providing a quality experience, including taking lead with Microsoft Office setup, Compliance and InfoSec-related IT setup, and general IT consultation and support.
- Have a solid understanding of NEA’s technology offering -including Financial Technology and General IT – as well as LPL’s technology offering to serve as a point of contact for questions and guidance.
- Create, document, and manage scalable processes and workflows that streamline both internal and advisor-facing processes and procedures
Vendor Relationships
- Manage NEA’s relationship with our partner IT Managed Service Provider (MSP) serving 1099 teams, ensuring a smooth onboarding process and a positive sustained experience.
- Lead and track large scale transition of existing advisor teams moving to a partnership with our partner MSP.
- Gather feedback from advisor teams to assist them with maximizing the relationship.
- Work with NEA Technology Solutions Director and leadership to strategizing solutions, and update processes per advisor team and vendor feedback.
- Assist with building and/or managing future vendor relationships as NEA continues to grow.
Skills & Qualifications:
- 3-5 years of securities industry or fintech experience within organizations providing investment advisory services
- Experience with Fidelity, Raymond James, Schwab, Goldman Sachs and/or LPL Clearing preferred
- Experience with supporting applications and software per FINRA and SEC regulations preferred
- Bachelor’s or Master’s degree in business-related or technology-related field, or equivalent professional experience
- Skill in operating various databases and software programs (i.e., Microsoft Office, Orion, Salesforce, Power BI, Tableau, etc.). Expertise in Microsoft Excel.
- Ability to communicate professionally in writing or verbally with co-workers, advisors, and other business units as required
- Ability to organize, prioritize, and handle multiple tasks within established timeframes
- Ability to investigate, research, and resolve problems
- Ability to explain complex information clearly and concisely
- FINRA (Financial Industry Regulatory Authority) SIE, Series 7 and/or 65/66 are a plus
