Job Summary
NewEdge Advisors (NEA) is a rapidly growing wealth management firm, made up of independent financial advisors that all share the belief that every client is unique and deserves more than ordinary service. Our mission is to give established advisors more time and resources to focus on their clients and practices.? We do this by striving to make our advisors’ challenges our own.? Supporting our advisors is our only success.
We provide independent financial advisors transition support, compliance support, real estate solutions, human resources support, marketing solutions and information technology support so that they can focus their attention where it matters most, their clients. When advisors choose to become independent, many believe that the best way to run their practice efficiently and profitably is through partnership, economies of scale and shared resources. NewEdge Advisors serves this market.?
NewEdge Advisors is looking for a highly skilled service-minded associate with a positive attitude who enjoys problem-solving and meeting the needs of our advisor base & home office staff. The Technology Training & Support Specialist will report directly to the Senior Director of Technology Solutions.
Location: New Orleans candidates preferred, but remote candidates will be considered.
Duties & Responsibilities:
The primary responsibilities of this job include training and support of the NEA Tech Stack and supporting the team in numerous digital transformation projects and products. The ideal candidate will have a technical background and a strong understanding of the wealth management industry. They will operate well in a dynamic, fast-paced, customer-driven environment. Outstanding customer service, effective communication, and organizational skills are essential.
- Tech Stack Specialist
- Understand the full Tech Stack Offering
- Financial Technology (Advisor Workstation, CRM, Financial Planning Tool, Risk/Proposal Tool, Client Portal)
- General IT (Managed Service Provider (MSP), Email Hosting, MS365 Business Tools, VOIP Phone Systems, Document Storage, Video Conferencing, Scheduling Tool, Texting Solution, etc.)
- Research and identify new FinTech that could be valuable for our advisors and/or internal firm by identifying trends and advisor pain points
- Execute the Vendor Due Diligence on new technology tools by following the EdgeCo process & reviewing with Compliance
- Tech Stack Onboarding & Implementation
- Guide new teams who are transitioning to our RIA (Registered Investment Advisory) through a personalized consulting and implementation process that includes:
- Initial discovery
- Creating a custom tech onboarding blueprint for each new team
- Guiding new teams through their blueprint in phases
- Full integration support for CRM, Financial Planning, Risk/Analysis, etc.
- Orion/LPL ClientWorks Ambassador
- Advanced level of expertise using the Orion platform and LPL ClientWorks
- Deep understanding of the core Orion Connect applications (Reporting, Portfolio Audit, Portfolio View, Householding, Orion Client Portal, Client Experience, Orion Planning, Eclipse, Support, Queries, Integration, etc.)
- Deep understanding of LPL’s Tech offering and Vendor Affinity Program (Reporting, AccountView 2.0, Integrations, etc.)
- Technology Support
- Serve as the main point of contact for technology questions and inquiries for our DBA firms, partnering with our Managed Service Provider (MSP) and internal EIT teams when necessary
- Track and manage DBA technology requests via the Salesforce Case Management System
- Assist with NewEdge Help Center article management and creation through the Salesforce Knowledge Base
- Create content such as training videos and slick sheets for the Technology Solutions team
- Coordinate and lead demos, webinars, etc., to educate our advisors on new tech offerings available
Qualifications & Skills:
- 3-5 years of securities industry experience within organizations providing investment advisory services.
- Experience with Fidelity, Raymond James, Schwab, and/or LPL Clearing preferred.
- Bachelor’s or master’s degree in business-related field or equivalent professional experience.
- Skill in operating various databases and software programs (i.e., Microsoft Office, Orion, Salesforce, Power BI, Tableau, etc.). Expertise in Microsoft Excel.
- Ability to communicate professionally in writing or verbally with co-workers, advisors, and other business units as required.
- Ability to organize, prioritize, and handle multiple tasks within established timeframes.
- Ability to investigate, research, and resolve problems.
- Ability to explain complex information clearly and concisely.
- FINRA (Financial Industry Regulatory Authority) SIE, Series 7 and/or 65/66 are a plus.
