Job Summary:
Client Service Associate is responsible for enhancing the client experience by servicing clients and providing operational support to a Financial Advisor at NewEdge Wealth. As a Client Service Associate, you will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. This individual will also perform marketing, administrative and operational duties to support our collaborative team in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, etc.) and be the driver of firm initiatives.
Duties/Responsibilities:
Marketing
- Educate prospects on the opportunity
- Leverage various communication channels for marketing
- Gather and host events and raise profile of the team
RM / Wealth Strategy
- Process account service requests and ensure appropriate documentation
- Gather financial profile data to support wealth strategy discussions
- Use eMoney and other software to produce solution options
Practice Management
- Maintain contact management systems with up-to-date key client information
- Provide team with up-to-date calendar including daily, weekly, and monthly activities
- Understand risk awareness and regulatory knowledge
Talent Management
- Proactively develop self to continuously improve knowledge, skills and credentials
- Communicate development needs
- Assist with on-boarding new members to the firm
Required Skills/Abilities:
- 2-5 years of client service experience
- Series 7, 65 or 66 licensed preferred
- Excellent skills in Microsoft Office Suite
- Excellent written and verbal communication skills
- Highly organized with great attention to detail
- Excellent interpersonal skills, including being polished, courteous, professional, and patient
