Job Summary:
NewEdge Capital Group and its subsidiaries provide independent financial advisors transition support, compliance support, real estate solutions, human resources support, marketing solutions and information technology support so that they can focus their attention where it matters most, their clients. When advisors choose to become independent, many believe that the best way to run their practice efficiently and profitably is through partnership, economies of scale and shared resources. We serve this market.
NewEdge Capital Group is looking for a highly skilled service-minded Billing Specialist with a positive attitude who enjoys problem-solving and meeting the needs of our advisor base and their clients. As a rapidly growing company, the ideal candidate is comfortable and excels in an atmosphere of constant growth, change, and ideation.
The Billing Specialist will be responsible for leading and supporting the Supervisor with advisory fee billing systems administration, processing, and documenting asset-based invoicing. This person should be a skilled multi-tasker with excellent time management, computer, and communication skills. This candidate needs to have excellent follow through and customer service skills. We are looking for someone to take ownership of their role within the company and someone who takes pride in their work. The Billing Specialist will report directly to the Billing Supervisor with indirect role up to the Managing Director of Operations.
Location: The position will ideally be in New Orleans, LA, but remote applicants will be considered.
Responsibilities:
- Provide a high level of client service to our advisor teams by promptly responding to billing and compensation inquiries and issues
- Compile and process all client fees and rebates with various custodians across multiple databases in a timely manner
- Support multiple internal teams with reconciling advisory fees and upload fees and rebates to multiple custodial platforms
- Complete month end reporting needs for accounting team across multiple databases
- Problem-solve complex billing and compensation scenarios across multiple databases
- Recommends and implements billing structures/solutions in payment outcomes
- Navigate Custodian and third party platforms and locate relevant reports, tools, and technology across multiple databases
- Assist in monthly, quarterly, and yearly quality control checks and audits as needed across multiple databases
- Complete monthly advisory Billing process across multiple databases as needed
- Respond to internal and external inquires in a timely manner across multiple databases
- Follow up on issues and inquiries until fully resolved across multiple databases
- Work closely with other Billing Specialists and Billing Supervisor across multiple databases
- Circumstantially makes compensation recommendations, accommodations and/or decisions in client-based matters.
- Support with creating and implementing process efficiencies across multiple databases
- Support with creating training material and procedure documentation across multiple databases
- Assist with special projects as needed
- Other billing, compensation and finance duties as needed
Skills & Qualifications:
- Bachelor’s degree in accounting or related field
- Three to five years of accounting or advisory billing related experience
- Experience within the financial services industry highly preferred, whether working in an advisory firm, RIA or within a multi-custodial environment
- Familiarity or experience with Schwab, Raymond James, Goldman Sachs, and/or Fidelity
- Experience with Softek and Orion billing software is preferred
- Experience with Salesforce is a plus
- Experience with Adobe Acrobat is preferred
- Series 7 is a plus
- FBI background check required
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office including expertise in Excel is required
- Ability to work under pressure and meet or exceed deadlines
- Ability to independently keep track of future tasks and ensure execution is timely
- Ability to communicate professionally in writing or verbally with co-workers, advisors, and other business units as required
- Ability to remain flexible while working in a growing organization.
- Ability to communicate and project a positive, professional attitude with co-workers, customers, and various business contacts in person and over the telephone
